Refund policy

We want you to be completely satisfied with your purchase. To be eligible for a return or exchange, all items must be in new, unworn, and unwashed condition with all original tags attached. We have a new, easy-to-use returns portal to simplify the return process. You can access it here: https://halftee.com/apps/redo/returns-portal#/login

Once there, simply input your order number and the email address you used for the purchase. The portal will pull up your items and guide you through the process of making a return or exchange. If you do not have this information, please call or email us for assistance.

Returning an Item

  • Returns are accepted within 30 days of your order date. Items returned after this period will not be accepted.
  • Returns are only eligible for store credit. No refunds will be issued to your original payment method.
  • To initiate a return, please use the returns portal. Once you have completed the process in the portal, send the unworn item to: HALFTEE ATTN: Returns Department 94 S State St. Lindon, UT 84042
  • Please include your name and order number with the returned package. Once we receive and inspect the item, we will issue you store credit within 14 business days.
  • Please note: If items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair, they will not be valid for return. All clearance items are a final sale and are not eligible for returns or exchanges.

Exchanging an Item

  • Exchanges for a different size are accepted within 30 days of your order date.
  • To initiate a size exchange, please use the returns portal. It will ask what needs to be changed and is very straightforward to use.

Additional Information

  • International Returns: We cannot offer free returns or free shipping on merchandise exchanges shipped internationally. Please contact us for more information on how to proceed with an international return.
  • Gift Cards: Gift cards cannot be returned.
  • Defective Items: If you believe you have received a defective item, please email our support team at support@halftee.com to assist you.

Any Other Concerns: If you have additional questions, please don't hesitate to contact us!